At Rani Sembavalam, we value our customers’ satisfaction and strive to provide the best possible service. Please review our cancellation and refund policy to understand your options in the event you need to cancel or return an order.
Order Cancellation
Cancellation Window: You may cancel or return your order worth ₹599 within 24 hours of placing it on https://www.ranisembavalampearls.com/checkout/.
You can reach us at contact@ranisembavalampearls.com or through our contact page. Please include your order details and a detailed reason for your cancellation request.
Refund Process: If the order is eligible for cancellation, we will initiate a refund, which will be processed within 7-10 working days.
Shipped Orders: Please note that if the order has already been shipped, it cannot be cancelled.
Refunds and Exchanges
Manufacturing Defects or Transit Damage: If your product has a manufacturing defect or was damaged during transit, you are eligible for a full refund or exchange.Reporting Issues: To avail of this, please contact our customer care team within 48 hours of receiving the product.Return Window: Returns or exchanges for defects or damages must be made within 15 days of delivery.
Non-Returnable Items
Customized or Personalized Orders: We do not accept returns for customized or personalized orders.
Contact Us
For any further queries or assistance, please reach out to our customer care team at contact@ranisembavalampearls.com.Thank you for choosing Rani Sembavalam!